Payment

Payment is required at the time of booking. To confirm the reservation, the total amount of the stay will be charged to the credit/debit card provided (prepayment/deposit). In case of a payment processing failure, the booking will be void.

Cancellation & No-Show

Cancellation free of charge until 30 days before arrival. The total price of the reservation will be charged if cancelled in the 30 days before arrival.

The total price of the reservation will be charged on a No-show.

Date Change

Date change free of charge until 30 days before arrival. The total price of the reservation will be charged if the date is changed in the 30 days before arrival.

Accommodation

Check-in: From 15:00
Check-out: Until 12:00

Children of any age are allowed.

Smoking is not permitted in the interior areas of the property.

Pets are not allowed.

License number: 6962/RNET

Extra guests policies

Tourist Tax

A tourist tax of €2 per person per night is charged as required by the local government, applicable to non-residents aged 13 or older, for up to a maximum of 7 consecutive nights.

Vouchers

The voucher is valid for a period of one year from the date stated on it.

The holder of the voucher will be considered the holder of the voucher.

Casas da Levada is not responsible for any misuse of the voucher, so in case of loss or misplacement the value will be considered lost.

After the validity period ends, the voucher will be automatically cancelled.

Use of the voucher is subject to prior reservation and availability.

Reservations must be made by email: reservas@casasdalevada.com.

Extra guests, the addition of extra beds, cots, or upgrading to a higher villa category are subject to availability and the payment of the corresponding supplements.

If applicable, the activities offered are always subject to availability and confirmation from our partners. If, for some reason, the activity does not complete, the corresponding value will be returned.

Groups, Events & Multi-house Rentals

Groups, multi-house and event bookings have special terms and conditions.  The same, are always subject to confirmation and may incur extra costs.

For more information, email: reservas@casasdalevada.com

E-Commerce

The purchase of products in E-Commerce from Casas da Levada, Turismo Rural, Lda. is subject to the following terms and conditions:

A) All alcoholic products available for sale in the online store can only be purchased by people who are of legal age to do so in their country of residence.

B) All prices and other information presented in the online store may be changed without prior notice and are always subject to existing stock.

C) Under current Portuguese legislation, Casas da Levada, Turismo Rural, Lda. are obliged to add the value of VAT to the legal rates for all products. All prices include VAT.

D) Orders for Mainland Portugal and Islands, as well as orders for Europe, are delivered by contracted transport companies. For other destinations, please contact us.

E) All orders placed through the online store will only be processed after payment.

F) All products must be checked and analyzed by the customer immediately upon delivery. If any damage to the product is detected, the customer must return it to the transport company and duly justify the reason for the return on the delivery note and immediately notify Casas da Levada, Turismo Rural, Lda., which will quickly resolve the situation.

G) Casas da Levada, Turismo Rural, Lda., recognizes all its customers the right to terminate the contracts they sign with it, allowing them to return products purchased under Decree-Law no. 143/2001 and Decree-Law 82/2008 of 20/05.

H) Casas da Levada, Turismo Rural, Lda., reserves the right to cancel orders that result in incorrect values due to computer errors, returning the amounts paid immediately to the buyers.

I) Transportation Cost
The amount to be charged depends on the location of delivery, in Mainland Portugal, Islands or other international destination and the weight of the merchandise in question.

J) The total value of expenses relating to the transportation of goods is charged to the customer.

To clarify any doubts, request additional information or send suggestions, do not hesitate to contact us.

K) In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at (https://ec.europa.eu/consumers/odr) or alternative consumer dispute resolution entities listed.