For stays from October 2024 onwards, a tourist tax will be applied at the time of Check-in, as imposed by the local government, of €2 per person, per night and up to a maximum of 7 consecutive nights for non-residents and those with age 12 or over.

Accommodation

Check-in: From 15:00
Check-out: Until 12:00

Children of any age are allowed.

Smoking is not permitted in the interior areas of the property.

Pets are not allowed.

License number: 6962/RNET

Payment

Payment at the time of booking. To confirm booking, the stay total amount will be debited from the credit/debit card entered (pre-payment/deposit). In case of payment processing failure, the booking will be void.

Cancellation & No-Show

Cancellation free of charge until 30 days before arrival. The total price of the reservation will be charged if cancelled in the 30 days before arrival.

The total price of the reservation will be charged on a No-show.

Date Change

Date change free of charge until 30 days before arrival. The total price of the reservation will be charged if the date is changed in the 30 days before arrival.

Group & Multi-house Rentals

Group events and multi-house rentals are always subject to confirmation and may incur extra costs.

For more information, contact our reservations department by email: reservas@casasdalevada.com

E-Commerce

The purchase of products in E-Commerce from Casas da Levada, Turismo Rural, Lda. is subject to the following terms and conditions:

A) All alcoholic products available for sale in the online store can only be purchased by people who are of legal age to do so in their country of residence.

B) All prices and other information presented in the online store may be changed without prior notice and are always subject to existing stock.

C) Under current Portuguese legislation, Casas da Levada, Turismo Rural, Lda. are obliged to add the value of VAT to the legal rates for all products. All prices include VAT.

D) Orders for Mainland Portugal and Islands, as well as orders for Europe, are delivered by contracted transport companies. For other destinations, please contact us.

E) All orders placed through the online store will only be processed after payment.

F) All products must be checked and analyzed by the customer immediately upon delivery. If any damage to the product is detected, the customer must return it to the transport company and duly justify the reason for the return on the delivery note and immediately notify Casas da Levada, Turismo Rural, Lda., which will quickly resolve the situation.

G) Casas da Levada, Turismo Rural, Lda., recognizes all its customers the right to terminate the contracts they sign with it, allowing them to return products purchased under Decree-Law no. 143/2001 and Decree-Law 82/2008 of 20/05.

H) Casas da Levada, Turismo Rural, Lda., reserves the right to cancel orders that result in incorrect values due to computer errors, returning the amounts paid immediately to the buyers.

I) Transportation Cost
The amount to be charged depends on the location of delivery, in Mainland Portugal, Islands or other international destination and the weight of the merchandise in question.

J) The total value of expenses relating to the transportation of goods is charged to the customer.

To clarify any doubts, request additional information or send suggestions, do not hesitate to contact us.

K) In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at (https://ec.europa.eu/consumers/odr) or alternative consumer dispute resolution entities listed.